4AM Consultancy Complaints Procedure

We strive to provide exceptional service to all our clients. However, we understand that sometimes issues may arise. If you have a complaint, we are here to address it promptly and efficiently.

Contact Information:

• Complaints Email: complaints@4amconsultancy.com
• Contact Number: +356 21 436850

Procedure:

1. Submission of Complaint:

   • You can submit a complaint via email to complaints@4amconsultancy.com
   • or by calling us on  +356 21 436850.

2. Complaint Acknowledgement:

   • Upon receiving your complaint, we will acknowledge receipt within 24 hours (excluding weekends and public holidays). This acknowledgment will include a reference number for your complaint.

3. Investigation:

   • We will thoroughly investigate your complaint, involving the relevant department and individuals. Our goal is to understand the issue fully and work towards a resolution.

4. Resolution:

   • We will provide a detailed response to your complaint within 7 business days of receiving it. If the investigation requires more time, we will inform you of the delay and provide an estimated resolution date.

5. Escalation:

   • If you are dissatisfied with our response, please reply to our email or call our phone line, clearly stating why you are not satisfied. Your complaint will be escalated to a senior member of our team for review.

6. Final Response:

   • We will aim to provide a final response within 14 business days of receiving your escalation, outlining any further actions or resolutions.

7. Closure:

   • After reaching a resolution or providing our final response, we will consider the complaint closed. We appreciate your feedback and use it to improve our services.

Continuous Improvement:

We are committed to learning from complaints and using them to improve our services and processes. Your feedback is invaluable, and we appreciate your assistance in making 4AM Consultancy better.